Collection and Use of Your Personal Information
When you interact with us via our website or become a customer user of the Pivotal Subscription Service, we may collect Personal Data and other information from you, as further described below.
When You Visit Our Websites
We collect Personal Data from you when you submit web forms or interact with our websites, for example subscribing to a newsletter, signing up for a webinar or white paper, or requesting customer support. We may ask for your email address, first and last name, job title, and other similar business information. You are free to explore our website without providing any Personal Data about yourself.
When you register for a Pivotal event, we collect information such as name, address, phone number, and email address. We use this information to communicate with you and in some cases facilitate your registration. Additionally, we may share your registration data with other service providers to provide event information and improve your experience at Pivotal events.
Account and User Information
We collect Personal Data when you sign-up for a Pivotal account, create or modify user information, set preferences, or provide any other related information to access or utilize our Subscription Service. To Market and Promote the Subscription Service
To Market Products and Services
We may use the information you provide to us to market and promote our products, services, and other offerings. For example, we may use the information, like your email address, to send information or Pivotal content to you which we think may be of interest to you. We use this information to promote the use of our services to you and share promotional and information content with you in accordance with your communication preferences.
We may also reach out to you via telephone to ask about Pivotal products or services you may be interested in. If you have a call scheduled with a Pivotal Analytics representative, we may record and transcribe the call. You will be notified prior to the call that the call is being recorded, and you will be offered an opportunity to opt-out of having the call recorded.
To Communicate with You About the Services
We use the data you provide to Pivotal when signing up for the Subscription Service to contact you via email or in-app notification about billing, account management, and other administrative matters. We send updates to you regarding our Customer Terms of Service or other legal agreements. We may also communicate with you about security incidents via email or in-app notification.
We use your information to provide customer support, such as resolving technical issues you encounter and analyzing product outages or bugs.
To Provide and Improve the Subscription Service
We use your account information and Customer Data to provide the products and services to you. For example, we use the email address you provide when signing up for the product to create your user account, and we use your payment information to process payments for paid use of the Subscription Service.
We collect data about how our products and services are used by monitoring and tracking our product users. We use this data to develop and improve our products and services. For example, we use usage data to assess trends and usage across the product to help us determine what new features or integrations our users may be interested in. We may share usage data externally but will only do so in an anonymized and/or aggregated manner to build and improve product features.
To Secure and Protect our Product and Pivotal Users
We use your account information to investigate and help prevent security incidents. We may also use this information to meet legal requirements. We use your information to verify user accounts and new product sign-ups, and to detect and prevent product abuse. This includes enforcing our Acceptable Use Policy.
For Research and Development
We may share externally or provide other companies with statistical information about our users, but this information will not be used to identify any individual user and will only be shared on an aggregate and de-identified basis. For example, we may publish blog posts on trends or insights into how users are interacting with the product.
Information about your computer hardware and software may be automatically collected by Pivotal Analytics. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Pivotal Analytics website.
Pivotal Analytics encourages you to review the privacy statements of websites you choose to link to from Pivotal Analytics so that you can understand how those websites collect, use, and share your information. Pivotal Analytics is not responsible for the privacy statements or other content on websites outside of the Pivotal Analytics website.
Security of Your Personal Information
Pivotal Analytics secures your personal information from unauthorized access, use, or disclosure.
Opt-Out and Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Pivotal Analytics by contacting us here:
Changes to This Statement
Pivotal Analytics will occasionally update this Statement of Privacy to reflect company and customer feedback. Pivotal Analytics encourages you to periodically review this Statement to be informed of how Pivotal Analytics is protecting your information.
Pivotal Analytics welcomes your questions or comments regarding this Statement of Privacy. If you believe that Pivotal Analytics has not adhered to this Statement, please contact Pivotal Analytics at:
Pivotal Analytics, LLC
1001 Liberty Ave
Pittsburgh, PA 15222
Effective as of May 15, 2022